Here are a few of examples of the sorts of things that you can do, when your computer and telephone work together:

• You can use your computer to dial, hold and transfer your phone calls.
  
  
• You can highlight a phone number, in any of your computer applications, and tell your telephone to dial it.
  
  
• You can keep a list of personal contacts on your computer and call them by simply clicking on their name or number. This is much easier than dialling by hand!
  
  
• When someone on your personal contacts list calls you, you can see who it is before you answer your phone.
  
  
• Keep a list of company contacts. If your company has a list like this, then you can call anyone on it just by clicking their name or number. And when someone on the list rings in, then everyone in the office can see who it is when their phone rings.
  
  
• Your computer can keep a record of your last 100 inbound, outbound and missed calls – just like the list of calls on your mobile phone, and just as useful! If you want to return a call, you can do so by simply clicking on the name or number for that entry.
  
  
• You can monitor the status of other telephone extensions and users around your company. At a glance, you can see who is engaged or unavailable. If you prefer more privacy, you can choose to exclude extensions or users from being monitored.
  
  
• Screen-popping – because your telephone and computer are working together, you can configure your system so that when you receive a call, your customer database records associated with the caller appear automatically.

There are two versions of Adaptive CTI: Basic and Professional.

How Adaptive CTI works

Adaptive CTI provides a link between your computer network and your telephone system. Each user’s computer runs a small software application (pictured below), called the Adaptive Desktop, that knows which telephone extension is next to the computer.

The Adaptive Desktop lets you control your telephone from your computer. You can dial, answer, hang up, hold and transfer calls at the click of a mouse. The Adaptive Desktop also reacts to what happens on your telephone, so that your PC can run screen-pops when a call arrives at your extension.

The Adaptive Desktop also provides an easy to use dialog that enables you to see the status of other peoples' telephone extensions. You can also see lists of your last 100 inbound, outbound and missed telephone calls.